We represent a new type of investment firm, and we’re looking for a new generation of investors to join our team. As with our investment philosophy, our workplace culture is thoughtful, ethical and – above all – profoundly human. We welcome professionals from all backgrounds and all walks of life. If you aspire to operate on the leading edge of hospitality investment, Bound and Beyond may be the perfect fit.
Career Openings
Bound and Beyond is looking for candidates who are equal parts analytical, ethical and ambitious. We invite you to browse the career openings listed on this page. If you see a position of interest, click through to fill out the application form and upload your CV. Join us as we transform the hospitality landscape.
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Accounting Manager
แผนก: KAIA Koh Phangan
สถานที่: Koh Phangan, Surat Thani, Thailand
JOB DESCRIPTION
The Accounting Manager is responsible for the resort's financial health across both the pre-opening and operational phases. The role oversees all aspects of financial reporting, system implementation, internal controls, and financial analysis. This includes establishing accounting principles and procedures, ensuring accurate and timely financial statements, and supporting budget and forecast activities. During the pre-opening phase, the Accounting Manager also assumes interim responsibility for Purchasing and Receiving related to OS&E and FF&E procurement and deliveries, until a permanent purchasing structure is implemented.
MAIN RESPONSIBILITIES
1. Pre-opening
Partner with Corporate Asset Management and Resort Manager to set up chart of accounts, financial reporting structure, and ensure compliance with Thai regulations and company standards.
Implement KAIA culture and standards within the Finance team, promoting integrity, financial awareness, and cost discipline.
Support selection and implementation of accounting systems/software integrated with PMS/POS/inventory.
The Chief Engineer oversees all aspects of the resort's physical assets and grounds across both the pre-opening and operational phases. This includes buildings, tents, technical systems, utilities, and landscaped areas. The role ensures guest and Employees safety, regulatory compliance, energy efficiency, and the long-term sustainability of the resort’s infrastructure and green spaces.
MAIN RESPONSIBILITIES
1. Pre-opening
Coordinate with Project/Technical teams to ensure all building systems (MEP, HVAC, fire life safety, water/wastewater, IT/low voltage) meet operational needs, safety codes, and efficiency standards.
Lead installation, testing, commissioning, and full handover documentation (as-built, warranties, O&M manuals).
Execute preventive maintenance and timely corrective actions, minimising downtime and disruption.
Manage workforce scheduling, inventory of spare parts, contractors, and technical documentation.
Ensure full compliance with fire, safety, emergency systems, and legal codes.
Control annual R&M/utilities budget and deliver operational/technical reporting.
Drive energy and water efficiency initiatives and monitor utility performance.
Landscaping, Pest Control & Groundsn
Manage landscaping and grounds via 3rd-party providers to ensure safety, appearance, and ecological sensitivity.
Ensure sustainable landscaping practices (soil health, biodiversity, water efficiency).
Oversee pest control programme and cross-department coordination to minimize risk in all areas.
Review provider performance/contracts and recommend improvements.
Leadership, Development & Sustainability
Lead and develop the Engineering team through onboarding, training, coaching, performance review, and recognition.
Promote a safety-first, preventive maintenance, and ownership culture.
Support health & safety drills, emergency preparedness, sustainability, CSR initiatives, and risk management.
General
Maintain strong cross-department coordination and professional conduct.
Stay updated on engineering and sustainable building practices; provide recommendations to management.
Perform additional duties as assigned by the Resort Manager.
QUALIFICATION
Bachelor’s degree in Engineering (Mechanical, Electrical, Civil), Facilities Management, or a related field.
Professional engineering license or relevant certifications are an advantage.
Minimum 5–7 years’ experience in a senior engineering or facilities management role, preferably within a luxury hospitality environment.
At least 3 years in a managerial capacity, with extensive experience in maintaining high-end resort or hotel facilities (HVAC, electrical, plumbing, life safety, water and wastewater systems).
Experience in island or remote locations and/or outdoor / tented / glamping-style operations is a strong advantage.
Pre-opening experience (testing & commissioning, snagging, handover, and setting up maintenance programmes) is a strong advantage.
Experience managing 3rd-party technical service providers, particularly landscaping and pest control, is an advantage.
The Director of Commercial leads KAIA’s commercial strategy and performance during pre-opening and operations, combining sales leadership and revenue management to drive profitable topline growth aligned with KAIA’s luxury experiential positioning.
MAIN RESPONSIBILITIES
1. Pre-opening
Lead the development and execution of the pre-opening commercial plan, including target markets, segments, rate strategy, launch promotions, and sales activities.
Design the rate and product architecture from day one, including BAR structure, packages, minimum stays, promotions, and experiences.
Set up and configure distribution channels and systems (PMS, RMS/BI tools, CRS/booking engine, channel manager, OTAs, GDS).
Collaborate on brand launch activities, including website content, photography and video briefs, storytelling, and campaign calendars.
The Operations Manager leads daily operations of the Rooms Division and Experiences (Recreation & Wellness) during pre-opening and operations, ensuring KAIA’s guest journey, service standards, and procedures are implemented and continuously improved.
MAIN RESPONSIBILITIES
1.Pre-Opening
Translate KAIA’s guest journey and brand standards into practical operating procedures and LSOPs for Rooms and Experiences.
Embed KAIA’s service culture, standards, and values across supervised departments through training tools and on-property scenarios.
Partner with HR and L&D on recruitment, onboarding, pre-opening training, cross-training, and soft-opening simulations.
Oversee implementation and testing of operational systems (e.g. PMS, guest communication, task management, activity scheduling).
Coordinate OS&E, inventory, and operational set-up for rooms, public areas, and experience touchpoints.
Contribute to pre-opening budgets and forecasts, including staffing, training, OS&E, and operating supplies.
Implement quality assurance, health, safety, and emergency procedures, including mock inspections and trial runs.
2. Resort Operations
Service Excellence & Guest Experience
Implement and monitor service standards across Rooms and Experiences, maintaining effective staffing and deployment.
Maintain a strong on-floor presence, observing operations and engaging with guests.
Champion a guest-first culture, overseeing VIP handling, guest feedback, and complaint resolution.
Manage responses to written guest feedback, ensuring timely, professional, and brand-aligned communication.
Operational Oversight
Ensure consistency and integrity of the rooms, public areas, and experience offerings, coordinating improvements with relevant departments.
Oversee smooth day-to-day operations, resolving issues efficiently and discreetly.
Implement and track guest satisfaction metrics, sharing insights and recognizing team achievements.
Departmental Leadership
Guide Front Office operations, ensuring accurate and efficient check-in/out, billing, and guest communication.
Support Housekeeping in maintaining high standards of cleanliness, presentation, and in-tent/villa experience.
Partner with Experiences & Wellness teams to deliver safe, well-organized, and engaging on-site and off-site activities.
Budgeting, Cost Control & Communication
Monitor labor and controllable costs, identifying productivity and efficiency opportunities.
Ensure effective communication between corporate/Group and property teams on standards, initiatives, and best practices.
Support employee training, development, engagement, and performance coaching in collaboration with HR/L&D.
QUALIFICATION
Bachelor’s degree (or higher) in Hotel/Hospitality Management, Tourism, Business Administration, or a related field.
Minimum of 5–7 years of experience in luxury resort/hotel operations, ideally in an international environment.
Solid background in Rooms Division and exposure to guest experiences, recreation and/or wellness operations.
Experience in a pre-opening or major repositioning is an advantage.
Lead the resort HR function during pre-opening and operations, ensuring KAIA culture, standards, and compliance with Thai labour law and Group policies.
Partner with the Resort Manager and ExCom to oversee recruitment, onboarding, employee relations, L&D, C&B, HR administration, H&S, legal compliance, and expatriate visas/work permits.
MAIN RESPONSIBILITIES
1.Pre-Opening
Implement the approved manpower plan and organizational structure for pre-opening, soft opening, and full operation.
Lead pre-opening recruitment, including sourcing, interviewing, selection, and hiring in collaboration with Department Heads and Corporate HR.
Ensure employees understand the brand, service philosophy, sustainability commitments, and health & safety standards.
Implement and adapt Group HR policies and procedures to the resort context in compliance with Thai labor laws.
Establish and maintain HR systems (HRIS, time & attendance, payroll interface, personnel records).
Prepare, monitor, and control the pre-opening HR budget.
Coordinate with third-party providers on employee benefits and support HR-related OS&E setup and inspections.
2. Resort Operations
Oversee all HR operations, ensuring compliance with Thai employment legislation, including contracts, work rules, working hours, leave, and termination.
Manage work permits and visa processes for expatriate employees.
Partner with Finance and Corporate HR to ensure accurate payroll and HR-related accruals.
Implement and manage performance management processes.
Lead employee engagement, communication, and recognition initiatives.
Handle employee relations, grievances, and disciplinary cases in a fair and legally compliant manner.
Maintain accurate and confidential HR records and personnel files.
Support workforce planning and ensure rosters and overtime comply with labor law.
Lead or co-lead Health & Safety / Welfare Committee activities.
Track and analyze HR metrics and report to Resort Manager and Corporate HR.
Support CSR and sustainability initiatives, including community engagement and local hiring.
QUALIFICATION
Bachelor’s degree in Human Resources Management, Business Administration, or related field.
Minimum 7 years of progressive HR experience, with at least 3 years in a leadership role in a hotel or resort environment.
Pre-opening experience is a strong advantage.
Thai speaking, able to work closely with Thai authorities and local stakeholders.
